Hello FlopFlip,we are a Microsoft Gold Certified Partner and a professionally managed IS0 9001:2000 Company with 6 offices in 3 continents. Our telemarketing agents have a sound practical knowledge with excellent communication skills; that helps them to build rapport and respond to customer needs. They are proficient in retaining customers, managing customer expectations, dealing with aggressive customers and handling complaints. We look forward to getting in touch with you on a Private Message Board and working on your valued project. Thanks Mike.