I have been trained and certified on Six Sigma and end-to-end SAP ERP, and have pioneered several Six Sigma projects that have significantly impacted the change management process, reduced the turnaround times by almost 25%, and led to greater customer satisfaction. Some of the Continuous Improvement Programs have resulted in huge cost savings of nearly 35,000 Euros on a yearly basis.
I am quite conversant with ITIL, Auditing and SOX practices, and can bring the following skills and expertise to be able to make vital contributions in the following areas:
• Incident Management, Change Management, Infrastructure and Asset Management
• Project design and Implementation.
• Project Management
• GAP analysis
• Call Centre Management
• SOX internal and external audits
• Coordination of SAP Releases
• Risk Management
• KPIs and SLA Management and Implementation