Custom setup Zoho CRM

Hi there, Thanks for the job posting, developing e-CRM applications is my forte. We would be happy to serve you for development of the proposed bespoke solution for your business using which, you can better organize the process for tele-sales department which we assume for now. Kindly suggest. Most important aspect for tele-sales staff and the team are to manage their work. Based on our understanding of this domain and our past expertise in developing such applications, following would be the important components of this job. a. Creation of new lead b. Assigning it to sales executive c. Records customer data d. Update conversation history (b/w sales person and customer) e. Hierarchy for the staff members f. Rules and permissions with supervisory rights in the application. g. Updating follow up conversations and status of lead (Hot, Cold, Dead lead etc.) The use of CRM will assist in creation of a customer driven portal putting customer first, enabling them to define the interaction and the relationship, and provides ongoing direction for the reinvention of the business process. CRM, will assist in evolving from a static window on a business to a dynamic focal point for customers to carry out multiple interactions, and to provide the feedback necessary for you to understand how your business can best keep pace with their needs. Some more basic features for the proposed application would include: 1. Create or import leads. 2. Create accounts. 3. Create contact