Call Quality Evaluation

Hi! My business is to make yours effective and efficient. I have a sound understanding of my Clients’ operations and corporate goals. As one of the pioneer professionals in the call center industry in the Philippines, I continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines success. Just a quick introduction, with more than 12 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes successful business and repeat sales. I have been offering Business Process Outsourcing Services and other Marketing Services to my clients and have built good business on quality services like Customer Service, Chat Support, English online Teacher, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, Social Media Marketer, VAs to name a few. Highly skilled and smart professional to deliver your project base on your requirements. English is highly used in my country. You may check my CV attached in my Profile under the Portfolio and some work made. I have good feedback from previous clients/employers posted in my profile to prove I am capable for the job you are offering. Please do let me know if you have further questions. JM

Hi there, I am interested to work with you on this project. How many hours a day? When do you want to start? Please advise. Thanks & Regards, Mahtab

We have call center here in the Philippines and we can help you out with this. We have Quality Assurance people who can work with you in this project.

Being a trainer and quality coach for the past few years, I had the responsibility of seeing my trainees graduate through OJT and nesting by listening to their calls and giving feedback every day for around 1 month. This I've been doing for around 2.5 years consistently. My experience as a whole is mentioned below : . I've been a customer service agent for about 8 years. I'm trained in the British, American and Austrian Accents so a native american's accent is easy. Besides, I've experience in various process both technical and non-technical. In terms of technical. it is a Tier 3 ATT ConnecTech support, a level of support nobody in technical backgrounds provide these days. Besides that, Notably I've also worked with sales processes. In both of these ATT processes I've been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I've also gone through two different training certification programs which means that if we in the future want to expand, I'm the best person to equip others down the lane.

I prefer a long term project, and am willing to negotiate for the rate.

Hello, My Name is Rudolph. I'm a trained Quality Analyst, Customer Service and Technical Support Agent that worked for Asus, Amazon and Microsoft in a supervisory role providing E-mail and Live Chat Support. I've read your requirement(s) and I'm familiar with the functionality as you mention in the description, i know what you would like to accomplish with this project and I have the skills, tools and resources to complete it. I will ensure that your customer's receive excellent customer satisfaction at its highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration.

I am interested in the project you have available. I have a wide variety of experience in office settings. I have a diverse skill set which is well suited to accommodate most employer needs. I am proficient with QuickBooks Pro, and highly familiar with Microsoft Word and Excel. I am a reliable, loyal, self starter who is highly organized. I enjoy multi-tasking and staying challenged in my job.

A proposal has not yet been provided

I am a hard worker, self motivated person, with experience in lots of different job environments. Even though I may had not worked from home for a long term period, I am currenty looking to learn from this and be able to perform a good job. I may need some advice and guidance at first, but I am responsible and committed enough to learn fast and as much as I can. I would deeply appreciate a chance to get this work done and in exchange I will give my best to meet your requirements. Look forward to hearing from you, Thank you, Sincerely, Joana Idoate.

Hi, how are you? My name is Josue Rosales and I have a lot of experience working in the call center field. I have a Quality Assurance Specialist for the True Wireless Cellphone Company in Oklahoma and my position had to do with consistent coaching and monitoring towards sales calls. I am currently a Sales Supervisor and I have several skills that can help you. For further info, you can actually see my resume and contact me. I am ready! Best regards, Josue Rosales Sales Supervisor Partner Fusion

Before i change branch i was running 50+ employee call centre on my own for few years. I know how it work from inside and I also know how to evaluate salesman conversations.

To whom it may concern, Firstly, let me thank you for giving us the opportunity to bid on your project. Over the past nine years, 724CARE INC has built an enviable reputation as a reputable call center and business process outsourcing provider. We specialize in outbound telemarketing reliably supplying our client’s sales pipelines with appointments that became their clients. Our stringent quality assurance process coupled with extensive product training makes it more easy for you to close the appointments we produce. We are keenly aware of the need for cost efficiency in an economic environment that requires companies to sharpen their competitive edge yearly. That is why we are pleased to be able to present to you a proposal designed not only to reach your targets, but to surpass them. We are proposing a flat rate of $7 per hour per telemarketer and a pilot campaign of four weeks. We are confident that you will find this bid is competitive. Being one of the leading Call Centers. I look forward to speaking to you again and hope to get the opportunity to work with you on achieving your business goals. Sincerely, Amy Boutvine

A proposal has not yet been provided

I have over 14 combined years of Customer services, consulting, Sales & Marketing. My current and previous jobs, include Cold Calling, Sales and Liaising with clients. The Majority of my previous and current jobs entails spending a lot of hours almost daily on the phone. My experience in cold calling ,customer service and sales, makes me a perfect candidate for this post.

A proposal has not yet been provided

Please hire me for this project thanks! I will assure you that I can give the best customer service you were looking for.

I have an ear/eye for detail. I will listen intently and score calls accordingly. I am very excited to be considered for this opportunity.

I have excellent customer service background. I made coaching and QA to call center representatives in major companies (i.e.: Motorola and Cisco) Thanks for your time, if you chose me, you will not regret, for sure. BR, Andrés

A proposal has not yet been provided

I have worked as a CSR for multiple companies and I know how good calls are supposed to work. I have analytical skills that will allow me to be precise and critical as needed. I have the ability to follow instructions or a script, as well as think for myself.