Sep. 10,2012 – to Dec.31.2012, in corporate customer team
Responsible for Task floor support and revision all the cases before deference agent and report it to Spain if needed.
Jan. 1,2013 – Sep. 1, 2013, in team Recalculo as quality coach,
Responsible for reviewing agent actions and how cases have been handled and approving the financial adjustment for any account if needed.
Sep. 1,2013 – To date , in E-Gain team as quality coach ,
Responsible for contacting customer via email and validating agent cases and approving the abono for the customers.