I am doing the exact same task for 1, 2 hours er day with an e-commerce company. Kindly share more details about your business, website and products. Have you created some canned responses? Lookigng forward to your response.
Moreover, I have 6 years of experience in customer support and admin support tasks.
I have done live chat support (olark), admin support, email handling, phone support, content moderation, ticketing system (zendesk, freshdesk, happyfox), list creation, web to excel tasks, product entries, data scrapping, real estate tasks and more admin related tasks.