Hi!
Why me?
Experience:
I have been working as and Email Support Specialist/Manager for over 8 years now managing Tier 1 and Tier 2 Level of support which includes handling email queries pertaining to account access and update, tracking orders, issuing refunds, subscription cancellations, sending out replacements, as well as handling some irate customers. I have also been a client care manager with managing a team from 2 to 8 agents, creating SOPs, also tasked with training new agents as well as maintaining quality assurance.
I am detail-oriented, proactive, goal-oriented, deadline driven, a fast learner and can work with little supervision.
I love helping customers resolve their problem queries and love receiving the "thank you" acknowledgements from them.
I take pride with my work and value quality over quantity.
I am available for 30-40 hours a week and can start immediately.
Let me know if you have further questions.
Kindest,
Joy