Business and technical documents

I have been involved in Preparing RFP and support models for my MNC clients, so this should be simple in order to create business plan for your project which will include all details as you mentioned. If granted this project, i can send you some sample proposals that you could look at. Thanks

hi! It is my honor to be a part of this bidding process. I have more than 5 years of experience in answering calls as customer service /Tech support Agent. I handled technical inbound calls for (us) microsoft,dell, Hughes(broadband), Customer support an Australian telecom company Optus (broadband). I have worked with companies like Accenture, Convergys , Sutherland global services, Sitel. I loved the customer interaction part. Customer handling and technical support. my technical support / Helpdesk role included troubleshooting,installation,configuration of Windows OS,Emails Clients, Modems routers,Firewall,anti virus, browsers,IP,ISP,internet connectivity (satellite,fibre,cable,Dialup,wifi),backup restore,recovery By nature i am good customer care agent, by passion i am painter and computer technician, By profession i am businessman,trader. All have one thing in common Customer interaction, customer support. Looking forward to next round of discussion with you about the project. Thank you Rajesh

A proposal has not yet been provided

I have worked with Desktop Support/ tech support as a Subject matter Expert(SME) have a very good understand of the set up 5+ yrs exp in the Desktop support domain

10 years experience person with ITIL certificate. Handled a role of manager for 5 years for 80k+ equipments and 100+ corporate customers install base. having strong MS office (including MS project and MS visio knowledge). I have designed multiple RCA, CAPA, incident handling reports, dashboards etc. have written 300+ technical cases before I recently left the job and decided to work freelance. worked as contract designer hence having knowledge of escalation matrix design, contact support model design.

A proposal has not yet been provided

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