hi!
It is my honor to be a part of this bidding process. I have more than 5 years of experience in answering calls as customer service /Tech support Agent. I handled technical inbound calls for (us)
microsoft,dell, Hughes(broadband), Customer support an Australian telecom company Optus (broadband).
I have worked with companies like Accenture, Convergys , Sutherland global services, Sitel.
I loved the customer interaction part. Customer handling and technical support.
my technical support / Helpdesk role included troubleshooting,installation,configuration of Windows OS,Emails Clients, Modems routers,Firewall,anti virus, browsers,IP,ISP,internet connectivity
(satellite,fibre,cable,Dialup,wifi),backup restore,recovery
By nature i am good customer care agent, by passion i am painter and computer technician, By profession i am businessman,trader.
All have one thing in common Customer interaction, customer support.
Looking forward to next round of discussion with you about the project.
Thank you
Rajesh