AppCallCenter - repost 2

The practice must deliver a program of a call center or two incidents record administrator and user roles. Users with administrator role can manage all users and impacts of each user. And users with user role can only manage, view or create your own incidents, as well as to edit your profile. The system must meet the following: - Must support a complete record of any incident information that he may have. Shall hold a public information advocacy (which the customer can see) and a private party for their personal use (and that the client can not see). In each call the administrator must inform the user of where your data and how you can modify or delete (this process will be online) - You must be able to search in historical incidents per user per computer code. Will be given if the program alert you when a user or a team build several incidents with a notice of training or tuning respectively