Twilio Jobs

Busco un desarrollador o arquitecto de soluciones de IA con experiencia comprobable en la implementación de agentes de voz automatizados de baja latencia. El objetivo es gestionar un volumen de 5,700 llamadas mensuales (aprox. 28,000 minutos) de forma eficiente y con costos de infraestructura optimizados. Requerimientos Técnicos (Stack Obligatorio): Para este proyecto, NO buscamos soluciones cerradas (tipo Vapi o Retell). Queremos una arquitectura basada en componentes que nos permita escalar sin márgenes excesivos por minuto. El candidato debe dominar: Orquestación: LiveKit o similares para el manejo de WebRTC y transporte de audio. STT (Speech-to-Text): Deepgram (Nova-2) por su baja latencia. LLM (Cerebro): Implementación vía Groq (usando Lla...

I am looking for an experienced MetaFox/phpFox developer to customize and expand the live streaming system for my social platform. The project is focused on live creator monetization and live commerce features. Required experience: * MetaFox/phpFox v5 * Laravel * Live streaming systems * WebRTC / Agora / Twilio / RTMP * Real-time features * PHP backend customization * Mobile/API integration experience is a plus Main features I want to develop: * Creator live monetization * Multi-level live system * Live commerce integration * Sponsored banners and ads inside live streams * Creator subscription system * Viewer gifting system * Marketplace-style live promotions * Different permissions based on creator level * Platform-controlled ads for non-premium creators * Future scalability for larg...

Project Brief Hospitality Industry – Mobile Guest & Booking Engagement App (MVP) Project Overview The Client is seeking an experienced developer or development team to design and implement a cost-effective MVP mobile application focused on: • Event guest engagement • RSVP and guest communication • Venue promotion • Booking lead generation • Integration with our existing enquiry and quotation process This is NOT intended to be a large custom-built booking platform in Phase 1. The objective is to create a polished, scalable and practical MVP using existing tools, APIs and integrations wherever possible to reduce development time and cost. We are specifically looking for developers who: • understand automation, • understand hospitality/events...

Saya menangani operasional sebuah Event Organizer dan perlu solusi IT yang benar-benar out of the box untuk registrasi peserta. Saat ini kami belum menetapkan platform apa pun, jadi saya terbuka mendiskusikan stack yang paling efisien dan simpel untuk dijalankan tim lapangan. Kebutuhan utama: • Mampu melakukan blast WhatsApp otomatis H-1 ke seluruh peserta. • Setiap pesan berisi link registrasi dalam format teks sederhana plus barcode unik yang nantinya dipindai saat check-in di venue. • Impor data peserta massal (mis. file Excel/CSV). • Kustomisasi isi pesan—nama peserta, nomor tiket, info lokasi, dll. • Dashboard atau laporan singkat yang menunjukkan statistik kehadiran real-time. Teknis yang saya bayangkan: – Anda boleh memakai WhatsApp Bus...

We are looking for a HIGH-LEVEL AI conversation engineer to help polish and optimize a live AI phone ordering system already running on Twilio + n8n + ElevenLabs + OpenAI. IMPORTANT: The backend infrastructure and payment loop are already mostly working. We are NOT looking for someone to rebuild the platform. We specifically need someone strong in: - AI prompting - conversational flow optimization - reducing hesitation/repetition - human-like ordering behavior - interruption handling - “pay now” behavior - upsell timing logic - manager escalation behavior - fallback/recovery logic - bilingual conversation flow (English/Spanish later) - voice AI optimization in ElevenLabs Current flow: Call → AI order → Stripe payment link → payment confirmation → receip...

Sitemizi yeni açtık ve müşterilerimize kusursuz bir ilk izlenim yaşatmak için tam zamanlı bir çağrı ve canlı destek ekibine ihtiyacım var. Hizmet dili yalnızca Türkçe olacak; tüm aramalar ve chat talepleri ana dil seviyesinde, akıcı bir üslupla karşılanmalı. Günde 8 saatlik çalışma düzeni istiyorum. Vardiya planını birlikte netleştiririz; yoğun saatlerde esneklik gösterebilecek, ancak toplamda günlük sekiz saati aşmayacak bir model hedefliyorum. Tercihim orta düzey deneyime sahip temsilciler. Daha önce e-ticaret, SaaS veya üyelik tabanlı platformlarda telefonda satış sonrası destek ya da canlı chat yönetmiş olmanız işimizi hızlandırır. Beklediğim teslimatlar: • En az iki tems...

I want to launch a focused SMS-marketing push that reaches brand-new prospects and drives them straight to my website where my services are sold. I’ll provide the site URL and a brief on the brand voice; you take it from there—building the opt-in list (or integrating with one I obtain), crafting concise, high-converting copy, scheduling the sends, and handling the technical setup through platforms such as Twilio, MessageBird, ClickSend, or any similar gateway you prefer. Key goals • Reach only fresh, untapped audiences—none of my existing customers are to be included. • Keep each message compliant with local regulations (opt-out wording, character limits, sender ID). • Optimise send times and segment by geography or behaviour where possible to maximi...

I’m putting our call-center CRM through a full health check and need an experienced tester to lead the effort from test-plan design right through to final sign-off. The focus is on the areas that matter most to day-to-day agents—call handling, secure customer data flow, and the reports managers rely on. You will study the admin too and let us know what needs to be fixed asap It is powered by twilio so you need to have a full understanding of how twilio works

Title: Manual QA Tester for Voice-AI SaaS Portal (Ongoing, ~10–15 hrs/week) Project: We're building a multi-tenant operator console for a voice-AI agency platform (think: dashboard where small businesses get an AI receptionist that answers their phone, books appointments, and answers questions from a knowledge base). New features ship weekly via AI-assisted development. We need a careful, detail-oriented QA tester to validate every release before it touches real customers. ...

I’m looking for a freelancer who can turn my existing reply guides into an always-on TextBot for WhatsApp. The goal is simple: every customer inquiry must receive an accurate, natural-sounding answer within seconds, and routine questions should be handled automatically so my live team only steps in when truly needed. Here’s what I need you to do: • Design and configure the WhatsApp workflow so the bot greets users, answers FAQs, and, when appropriate, seamlessly hands the conversation to a human. • Build or connect the automation layer (Twilio, WhatsApp Business API, Dialogflow, or any comparable tool you’re comfortable with) to ensure replies go out instantly and logs remain searchable. • Train the response logic with the material I’ll provide&...

Project Overview We are building a production-ready AI WhatsApp receptionist system for a clinic. The system must automate: appointment booking rescheduling cancellations appointment checking reminders The system must work reliably in both: English Arabic This is an MVP version focused on: ONE clinic ONE doctor WhatsApp only Google Sheets database Google Calendar integration The system MUST be: stable scalable conversational typo tolerant easy for real clinic patients The freelancer MUST deploy and test everything directly on our production n8n instance and ensure the system is fully working without crashes, loops, duplicate bookings, or broken flows. REQUIRED STACK Developer MUST have strong experience with: n8n Twilio WhatsApp OpenAI API Google Sheets API Google Calendar API webhook work...

I’m building a WhatsApp-based AI assistant whose sole focus is to answer customer queries in a consistently formal tone. The assistant must confidently cover three areas: detailed product information, live order status or tracking updates, and our return / refund policies. The solution has to: • Connect to WhatsApp through an approved API (Twilio, Meta Cloud API or a comparable gateway). • Pull real-time data from my existing product catalogue and order-management system so replies stay accurate. • Recognise when a question sits outside those three topics and hand the chat to a human agent. • Maintain a formal writing style in every generated response. Deliverables: 1. Fully documented source code or low-code workflow for the conversational logic a...

I need an experienced Project Manager who can take full ownership of an upcoming SMS-based automation build. Your first task will be to source and hire the right freelance developer, then guide the work from concept through launch. Because the core of this project is SMS automation, I expect you to feel comfortable discussing message routing, webhook callbacks, and typical platforms such as Twilio or similar REST-style gateways. Strong technical expertise lets you translate my business goals into clear developer tickets, while solid communication skills keep every stakeholder on the same page. Scope of your involvement • Draft a concise project brief and candidate screening rubric • Interview and select the developer on my behalf • Define milestones, timelines, and qua...

I want my WhatsApp business line to answer incoming messages automatically so customers receive an immediate, helpful reply no matter when they write. The flow should recognise keywords, pull the correct template, and return a natural-sounding message in seconds, without any manual intervention from my side. Scope • Design and implement a WhatsApp TextBot focused exclusively on automated responses. • Build a simple dashboard or configuration file so I can edit reply text and keywords on my own. • Make sure the solution respects WhatsApp Business API policies and delivers responses reliably 24/7. Technical notes I do not have an existing bot, so you may suggest the best route—Twilio, Meta Cloud API, or a comparable tool—as long as the final setup runs smooth...

I need my existing WhatsApp number turned into a mini-call center dedicated to handling sales inquiries. Agents must be able to switch seamlessly between text chats and voice calls inside WhatsApp, so the chosen solution should support both modalities without forcing customers to change apps. • Core requirements A multi-agent system that intelligently routes incoming sales inquiries—whether messages or calls—to the next available representative. Once a customer is initially handled by a specific representative, all subsequent interactions are automatically assigned to the same representative to ensure continuity and a personalized customer experience • Smart automated responses that greet prospects instantly, capture basic information, and keep them engaged until...

I need a SIP trunk sourced from the United States that comes with at least one DID number, delivers rock-solid reliability, and offers self-service access on par with Twilio (API, online dashboard, real-time monitoring, etc.). The trunk will carry both local and international traffic, so consistent call quality and proven carrier routes are non-negotiable. My existing setup runs through a PBX system. Your job is to help me choose or broker the right carrier, secure the numbers, and complete the technical cut-over so calls flow seamlessly through the PBX without service disruption. Key expectations • 100 % uptime or SLA that truly rivals Twilio • Full documentation of trunk credentials, SIP endpoints, and API details • End-to-end testing—originating and termin...

Project Overview: We are a roadside assistance and automotive workshop company in Spain. We need to migrate our standard WhatsApp number to the official WhatsApp Business Cloud API and build a functional, intelligent chatbot to route customers, query external databases, and collect intake data. We are looking for an expert in automation (, Zapier, ManyChat, or similar). Core Requirements & Setup: Setup and verification of WhatsApp Business API using our current company number. Build an initial Main Menu: 1. Towing Services (Grúas) | 2. Workshop (Taller) | 3. Machinery Transport (Transporte de maquinaria). Logic Branch 1: Towing Services (Grúas) - 24/7 Operation Status Query via Spreadsheet (24/7): The bot asks for the vehicle's License Plate (Matrícula). ...