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Join our research project! We're actively seeking IT professionals with over 3 years of experience, particularly those who have served as IT managers. If you have hands-on experience with software tools like Zendesk, Jira Service Management, Freshservice, or ServiceNow, we want to hear from you. Participate in a brief interview that will take less than 30 minutes of your time. Your valuable insights will contribute to our research project. Help us uncover new perspectives in the IT field!

...designer has also created a custom theme for our Freshservice support portal. I need the same developer to upload the theme to Freshservice and customize it according to my needs. Some reference links for Freshservice customization include: and Please note that the hosting bit only applies to the website, as the support portal theme and code will be on Freshservice. If you are interested in this project, please provide me with a detailed quote that includes time and cost estimates for both the website conversion and Freshservice theme customization. Please note that I am looking

I need help with IT tasks. Likely 1 - 5 hours per week depending on whats going on Sample help required IT documentation IT roadmap help IT Troubleshooting PC set up(remotely following steps) ITil implementation Freshservice configuration(following help guides etc) Other day to day IT tasks

Work hours 1:30PM to 10:30 PM Strong Communication skills. Contractual period 3 months. 2 Rounds of Interview Mi...practical application experience Exposure to Sever Infrastructure, Networking (DNS / Routing), Transact SQL skills, SQL Reporting Services (SSRS) reporting skills and UX / UI skills is required Must have HTML / XML and development experience Must have technical documentation skills Must have worked in a complex environment Web-based applications experience is required Good to have Skills: A Freshservice or Freshdesk Administration Certification Advanced Excel skills A Microsoft Certification Exposure to other Service Management Tools (Ivanti / ServiceNow / CA / BMC) Business Intelligence and Business Analysis experience Web Service Development (rest/soap) skills ...

Software Engineer / Applications Engineer Work hours 1:30PM to 10:30 PM Strong Communication skills. Contractual period 3 m...practical application experience Exposure to Sever Infrastructure, Networking (DNS / Routing), Transact SQL skills, SQL Reporting Services (SSRS) reporting skills and UX / UI skills is required Must have HTML / XML and development experience Must have technical documentation skills Must have worked in a complex environment Web-based applications experience is required Good to have Skills: A Freshservice or Freshdesk Administration Certification Advanced Excel skills A Microsoft Certification Exposure to other Service Management Tools (Ivanti / ServiceNow / CA / BMC) Business Intelligence and Business Analysis experience Web Service Development (rest/so...

looking for someone to automate some freshservice onboarding tasks

Hello, We are looking Freshdesk consultant to implement freshservice on our business, below are the our requirements. Custom Integration Service Catalog Implementation APIs integration Training on freshservice all modules. Customization as per our requirements. Please let me know, if you have experience on above requirements.

I am looking for an expert with the knowledge of FreshService and Outlook 365 API. I will share more details through PM, however, I would really like to work with an expert with these technology. So please include your summary knowledge in your proposal, only when you do, I will contact you. Thank you.

I am looking for an expert with the knowledge of FreshService and Outlook 365 API. I will share more details through PM, however, I would really like to work with an expert with these technology. So please include your summary knowledge in your proposal, only when you do, I will contact you. Thank you.

We are looking for a developer with proofable Freshservice knowledge who can help building an API script to merge tickets when certain contains are matched. Preferably the script should be able run in combination with the workflow automator so that each time a new ticket is created the script checks whether the predefined conditions do match to merge a ticket.

Hello all, We use freshservice for IT support tickets so I need to generate customised report to show weekly trends on SLAs and open / close tickets on bar charts. There are 3 to 4 queries I need help with. Hence I need help with that. Budget is £25.

I have an excel file with 302 parent assets, need two child assets linking to each one on freshservice. This is a manual exercise not data import.

We need to re-write the website content for our customers Managed Service Providers, we neet to have a clear US english technical specialised Similar websites like our platform: 1. Service Now 2. BMC 3. Cherwell 4. Zendesk – not necessarily a competitor when it comes to our solutions; 5. SysAid 6. Ivanti 8. Manage Engine Service 9. Freshservice 10. Solarwinds 11. Continuum Also, we need a lot of advertorials, presentations using US English specialised for MSP / Managed Service Providers language

We need to be able to integrate the 2 applications to do the following: 1. When ticket created in FreshService, create ticket in ConnectWise 2. When ticket updated in FreshService, update ticket in ConnectWise 3. When ticket updated in ConnectWise, update ticket in FreshService Both API's are documented well, but we do not have time to complete. Please let us know if interested.

Hi Ajay, I have another project if you are interested. It is to develop a web app that takes an RFID (MIFARE) card as the entry point and then searches a DB for details of the person who has tapped. It then presents a webpage with their details and an opportunity to type in an IT problem they have. They can then hit enter and it will submit a ticket to our ticketing system (FreshService) with the details for the ticket and the problem text entered. Fancy having a go at this? If so what do you think the cost might be? Regards, Michael

I'm a product marketing analyst for Freshchat. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. I'm looking for an experienced writer to come up with quality content for an ebook which is to ...improve CX. - It would also be an added benefit if you can come up with topic suggestions for the same. Here are a few ebooks for reference. We are looking for content of such quality but not necessarily of the same length/type of content.

Looking for an individual who knows how to design our freshservice portal. Freshservice uses CSS to customize portal.

We would like to develop a portal for our clients to be able to view and track their assets. It should be a scaled-down version of FreshService where our clients and login and view their job status and reports with us.

I want some one who can find leads for me & setup appointment for Freshdesk, Freshservice ( Support ticketing system ), SAP ( end to end ) etc.

I want some one who can find leads for me for Freshdesk, Freshservice ( Support ticketing system ), SAP ( end to end ) etc.

Please bid only if you have experience in the above work. Please submit examples of your meteor/express projects. Looking for quality. This is a project to develop a cloud based helpdesk solution similar to Freshservice. Project duration is 30 days.

Hi I need a portal tailored to be specific to our business needs. I have tried freshdesk and freshservice and they appear to be the cloud software that I need to use. The way the portal needs to work is similar to the Ticket helpdesk system, but it is not a helpdesk and needs to be tailored. The way it needs to work is; At the front end (onsite at a site location) offsite requests are put in by client analysts to tailor software that is uploaded along with a standard documentation request. Dropbox is used. The client analyst needs to be able to track the progress of the jobs they have submitted and the ones in their group as per the workflow example below. At the back end (offsite) the agent accepts the job and progresses it to an Internal QA department when he has do...

I need a website designed and coded. based on freshservice with the ability to customise specific elements, full details to be discussed?